💜 Your satisfaction matters to us.
If something about your purchase didn’t work out, you can request a refund within 14 days of purchase using the
form below. Once approved, refunds are typically processed within 2–5 business days.
Before submitting a refund request, keep in mind that we can also swap your course for another one completely free
— just mention it in the form if you'd prefer an exchange.
If you need help or have questions, our support team is here for you:
Email:
support_zubalenok@zbl.agency
Instagram:
https://www.instagram.com/zubalenok/
Please fill out the form below so we can review your request and assist you as quickly as possible.
Submission Successful ✅
Step 2 of 3
Course Information
Tell us which course you purchased and whether you'd like a swap instead.
Course Purchased *
Full Split (Front + Middle Splits)
Split-Pro Combo
Only Flexibility 1.0
Only Flexibility 2.0
Only Flexibility 3.0
Community access
Hips Mobility
Beginner Mobility
3-in-1 Mobility Program (Beginner + 2 flexibility combos)
3-in-1 Mobility Program (Back Mobility + Flexibility)
4-in-1 Program
5-in-1 Combo
Handstand Mastery
InHomePower
Summer Body Fit
Power Body Fit
Front Split
Middle Split
1 year bundle
Strength & Stretch
If you can't find the course in the list, describe it here: or give the name that you remember
Step 3 of 3
Reason for Refund
Understanding your situation helps us improve. Please be as honest as you like.
Primary Reason *
— Select reason —
Injury — I got injured and cannot train right now
Medical condition — doctor advised me to stop training
Pregnancy or postpartum — the exercises are not suitable for me
Chronic pain or joint issues — course is too intense
Course didn't match the description on the sales page
Level was wrong - too easy
Level was wrong - too advanced
Not enough progress or visible results
Missing content — some lessons or materials are incomplete
I expected more guidance / personal feedback
I accidentally bought a course I already own
I purchased the wrong course by mistake
Refund policy was not clearly explained before purchase
I wasn't informed the 2-week window restarts after a course swap
Support team advised me I could request a refund
Cannot access the course — technical issues on the platform
Videos won't load or playback is broken
I lost access to my account
No longer have time to follow the program
Financial reasons
I changed my fitness goals
Other — I'll explain below
Additional Details
Submit Refund Request →
✅ Thank you for your feedback! It truly helps us improve our courses for everyone. 💜
About You
Course Feedback Survey
Share your honest experience. This takes about 2–3 minutes.
Which course did you take? *
Full Splits Course (+ Beginner Base)
Split-Pro Combo
Only Flexibility 1.0
Only Flexibility 2.0
Hips Mobility
Beginner Mobility
3-in-1 Mobility Program (Beginner + 2 flexibility combos)
3-in-1 Mobility Program (Back Mobility + Flexibility)
4-in-1 Program
Handstand Mastery
InHomePower
Summer Body Fit
Power Body Fit
Front Split
Middle Split
1 year bundle
Strength & Stretch
Open Feedback
What did you like most about the course?
What could be improved?
Submit Feedback →